Lucidya, the Riyadh-headquartered buyer expertise administration platform, has closed a $30 million Sequence B spherical. The spherical was led by Impact46, with participation from Aramco’s funding arm Wa’ed Ventures, government-backed Takamol Ventures, and SparkLabs. Current traders Rua Development Fund and ARG participated within the spherical. The startup beforehand raised $6 million in a funding spherical led by Rua Development Fund in 2022.
Based in 2016, Lucidya has constructed what it claims is the world’s most correct Arabic-language AI engine, reaching over 92% accuracy in sentiment evaluation and pure language understanding. The platform serves shoppers throughout 11 international locations in sectors together with telecommunications, banking, hospitality, and healthcare, with a mixed market capitalization exceeding $250 billion. Collectively, these shoppers serve greater than 75 million customers.
Lucidya’s platform processes buyer interactions throughout a number of channels, offering sentiment evaluation, automated responses, and buyer insights particularly tailor-made for Arabic-speaking markets.
With this funding, the Saudi startup plans to increase its AI Agent providing, positioning itself as a digital workforce platform that may automate customer-facing roles throughout assist, advertising, and gross sales capabilities, whereas making certain compliance with regional information safety laws like PDPL.
Lucidya is focusing on the quickly rising MENA CRM/CX software program market, projected to succeed in $9 billion by 2030, in accordance with its assertion.
Abdullah Asiri, the founder and CEO of Lucidya, famous that the corporate “wager on AI again in 2016, lengthy earlier than it turned a boardroom buzzword.” The early funding in Arabic-specific AI growth has positioned Lucidya as a regional chief as enterprises more and more search AI options that perceive native languages and cultural contexts.
Impact46 Companion Basmah Alsinaidi stated Lucidya is strictly the form of firm they give the impression of being to again; “founders fixing actual regional challenges with defensible tech and daring ambition,” including that Lucidya’s “mastery of Arabic-first AI and traction with top-tier enterprises mark them as a future class chief.”
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